We ship to a variety of international locations. A list of countries we serve is available during the checkout process.

交付时间因目的地及选择的配送方式而异。结账时将提供预计交付时间。

配送费用根据订单的重量、尺寸及目的地计算。总费用将在结账时显示。

Yes, we offer free shipping on orders over a specified amount. Details of this offer are available on our website and may vary by location.

Yes, once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment’s progress.

某些产品可能因目的地限制无法配送。在结账时若有任何限制，将通知客户。

Products can be returned within 14 days of receipt. Returned items must be unopened and unused, in their original packaging, and in the same condition as when received.

Contact our customer service team at [email protected] with your order number and reason for the return. We will provide instructions, a return authorisation number, and the address to send the return:

B-09-01, Skypark One City, Jalan USJ 25/1, One City, Subang Jaya 47100 Selangor, Malaysia.

客户需自行承担退货的配送费用。我们建议使用可跟踪的配送服务或购买配送保险。

If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 30 days.

Gift cards, opened and damaged products, and items marked as non-returnable on the product information page are not eligible for return.

We only replace items if they are defective or damaged. To exchange an item for the same product, contact us at [email protected].

We accept various payment methods, including credit & debit cards, e-wallets, and bank transfers. Payment options may vary based on your location.

First, ensure your payment details are entered correctly. If the issue persists, please contact our customer service team at [email protected] for assistance.

Payments may be declined due to insufficient funds, incorrect card details, or issues with your bank. Please check with your bank or try using a different payment method.

Once an order is placed, the payment method cannot be changed. Please contact our customer service team if you need further assistance.

若尚未收到退款，请先检查您的银行账户，然后联系您的信用卡公司，因退款正式到账可能需要一些时间。若仍未收到退款，请通过[email protected]联系我们。