{"id":6810,"date":"2025-02-18T07:06:06","date_gmt":"2025-02-18T07:06:06","guid":{"rendered":"https:\/\/bouleglobal.com\/?page_id=6810"},"modified":"2025-02-18T10:19:27","modified_gmt":"2025-02-18T10:19:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/bouleglobal.com\/cn\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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Frequently asked questions<\/h3>\n<\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t
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Shipping FAQ<\/b><\/h3>\n<\/div>

<\/i>Which countries do you ship to?<\/a><\/h3>

We ship to a variety of international locations. A list of countries we serve is available during the checkout process.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>How long will it take to receive my order?<\/a><\/h3>

\u4ea4\u4ed8\u65f6\u95f4\u56e0\u76ee\u7684\u5730\u53ca\u9009\u62e9\u7684\u914d\u9001\u65b9\u5f0f\u800c\u5f02\u3002\u7ed3\u8d26\u65f6\u5c06\u63d0\u4f9b\u9884\u8ba1\u4ea4\u4ed8\u65f6\u95f4\u3002<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>What are the shipping costs?<\/a><\/h3>

\u914d\u9001\u8d39\u7528\u6839\u636e\u8ba2\u5355\u7684\u91cd\u91cf\u3001\u5c3a\u5bf8\u53ca\u76ee\u7684\u5730\u8ba1\u7b97\u3002\u603b\u8d39\u7528\u5c06\u5728\u7ed3\u8d26\u65f6\u663e\u793a\u3002<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Do you offer free shipping?<\/a><\/h3>

Yes, we offer free shipping on orders over a specified amount. Details of this offer are available on our website and may vary by location.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Can I track my order?<\/a><\/h3>

Yes, once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment\u2019s progress.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Are there any shipping restrictions?<\/a><\/h3>

\u67d0\u4e9b\u4ea7\u54c1\u53ef\u80fd\u56e0\u76ee\u7684\u5730\u9650\u5236\u65e0\u6cd5\u914d\u9001\u3002\u5728\u7ed3\u8d26\u65f6\u82e5\u6709\u4efb\u4f55\u9650\u5236\uff0c\u5c06\u901a\u77e5\u5ba2\u6237\u3002<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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Returns & Refunds FAQ <\/b><\/h3>\n<\/div>

<\/i>What is your return policy?<\/a><\/h3>

Products can be returned within 14 days of receipt. Returned items must be unopened and unused, in their original packaging, and in the same condition as when received.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>How do I initiate a return?<\/a><\/h3>

Contact our customer service team at cs@bouleglobal.com with your order number and reason for the return. We will provide instructions, a return authorisation number, and the address to send the return:<\/p>\n

B-09-01, Skypark One City, Jalan USJ 25\/1, One City, Subang Jaya 47100 Selangor, Malaysia.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Who pays for return shipping?<\/a><\/h3>

\u5ba2\u6237\u9700\u81ea\u884c\u627f\u62c5\u9000\u8d27\u7684\u914d\u9001\u8d39\u7528\u3002\u6211\u4eec\u5efa\u8bae\u4f7f\u7528\u53ef\u8ddf\u8e2a\u7684\u914d\u9001\u670d\u52a1\u6216\u8d2d\u4e70\u914d\u9001\u4fdd\u9669\u3002<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>How long will it take to process my refund?<\/a><\/h3>

If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 30 days.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Are there any items that cannot be returned?<\/a><\/h3>

Gift cards, opened and damaged products, and items marked as non-returnable on the product information page are not eligible for return.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Can I exchange an item?<\/a><\/h3>

We only replace items if they are defective or damaged. To exchange an item for the same product, contact us at cs@bouleglobal.com.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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Payment Gateway Issues FAQ<\/b><\/h3>\n<\/div>

<\/i>What payment methods do you accept?<\/a><\/h3>

We accept various payment methods, including credit & debit cards, e-wallets, and bank transfers. Payment options may vary based on your location.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>I\u2019m having trouble with my payment. What should I do?<\/a><\/h3>

First, ensure your payment details are entered correctly. If the issue persists, please contact our customer service team at cs@bouleglobal.com for assistance.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>My payment was declined. What could be the reason?<\/a><\/h3>

Payments may be declined due to insufficient funds, incorrect card details, or issues with your bank. Please check with your bank or try using a different payment method.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>Can I change my payment method after placing an order?<\/a><\/h3>

Once an order is placed, the payment method cannot be changed. Please contact our customer service team if you need further assistance.<\/p>\n<\/div><\/div><\/div><\/div>

<\/i>What should I do if I haven\u2019t received my refund?<\/a><\/h3>

\u82e5\u5c1a\u672a\u6536\u5230\u9000\u6b3e\uff0c\u8bf7\u5148\u68c0\u67e5\u60a8\u7684\u94f6\u884c\u8d26\u6237\uff0c\u7136\u540e\u8054\u7cfb\u60a8\u7684\u4fe1\u7528\u5361\u516c\u53f8\uff0c\u56e0\u9000\u6b3e\u6b63\u5f0f\u5230\u8d26\u53ef\u80fd\u9700\u8981\u4e00\u4e9b\u65f6\u95f4\u3002\u82e5\u4ecd\u672a\u6536\u5230\u9000\u6b3e\uff0c\u8bf7\u901a\u8fc7cs@bouleglobal.com\u8054\u7cfb\u6211\u4eec\u3002<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Frequently asked questions Shipping FAQ Which countries do you ship to?We ship to a variety of international locations. A list of countries we serve is available during the checkout process....","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6810","page","type-page","status-publish"],"yoast_head":"\nFAQs - BouleGlobal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bouleglobal.com\/cn\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - BouleGlobal\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bouleglobal.com\/cn\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"BouleGlobal\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-18T10:19:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bouleglobal.com\/wp-content\/uploads\/2025\/01\/Boule-Global-Company-Profile-YY-4.png\" \/>\n\t<meta property=\"og:image:width\" content=\"315\" \/>\n\t<meta property=\"og:image:height\" content=\"85\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 \u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bouleglobal.com\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/bouleglobal.com\\\/faqs\\\/\",\"name\":\"FAQs - 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