We ship to a variety of international locations. A list of countries we serve is available during the checkout process.

Delivery times vary based on destination and shipping method selected. Estimated delivery times will be provided at checkout.

Shipping costs are calculated based on the weight, dimensions, and destination of the order. The total cost will be displayed at checkout.

Yes, we offer free shipping on orders over a specified amount. Details of this offer are available on our website and may vary by location.

Yes, once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment’s progress.

Certain products may have shipping restrictions depending on the destination. Customers will be notified during checkout if any restrictions apply.

Products can be returned within 14 days of receipt. Returned items must be unopened and unused, in their original packaging, and in the same condition as when received.

Contact our customer service team at [email protected] with your order number and reason for the return. We will provide instructions, a return authorisation number, and the address to send the return:

B-09-01, Skypark One City, Jalan USJ 25/1, One City, Subang Jaya 47100 Selangor, Malaysia.

Customers are responsible for shipping costs associated with returning an item. We recommend using a trackable shipping service or purchasing shipping insurance.

If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 30 days.

Gift cards, opened and damaged products, and items marked as non-returnable on the product information page are not eligible for return.

We only replace items if they are defective or damaged. To exchange an item for the same product, contact us at [email protected].

We accept various payment methods, including credit & debit cards, e-wallets, and bank transfers. Payment options may vary based on your location.

First, ensure your payment details are entered correctly. If the issue persists, please contact our customer service team at [email protected] for assistance.

Payments may be declined due to insufficient funds, incorrect card details, or issues with your bank. Please check with your bank or try using a different payment method.

Once an order is placed, the payment method cannot be changed. Please contact our customer service team if you need further assistance.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].